Are you passionate about Broadcast and Professional Video technology and thrive on solving complex challenges? Join Panasonic as our Technical Support Manager, where you’ll bridge the gap between cutting-edge technology and customer success.
As Technical Support Manager, you’ll be the go-to expert for Panasonic’s Professional & Broadcast Video products. You’ll provide both pre-sales and post-sales technical support, partner with the sales and marketing teams to deliver winning solutions, and ensure customers and channel partners get the highest standard of service. This is a hands-on role that blends technical expertise, solution building, and customer-facing problem solving.

The key responsibilities we would trust you with: 

• Contribute to the team’s sales performance by providing end-to-end technical support and solutions to the ProAV team, channel partners and customers, supporting the achievement of sales KPI’s.
• Provide solution evaluations, demos, and technical training to both internal sales, external customers and channel partners.
• Support the new product introduction process, evaluate add-on products, modifications, upgrades, and special projects.
• As necessary, assess and analyse products, parts and components from the field to research the root cause of failures. Report on the results, develop, propose, and implement field service solutions as applicable.
• Resolve urgent customer issues & repairs. Where required provide onsite troubleshooting, testing, installation and configuration of equipment.
• Provide technical support on issues from call centres and authorised repair centres and resolve or escalate through support channels for resolution where required. 
• Ensure the delivery of the highest standard of customer service, by supporting our ASC’s (authorised service centres) with technical training, new product introductions, knowledge around critical parts and service requirements.
• Designing and executing technical aspects of trade shows and local events.

The areas of knowledge and expertise that matter most to the role: 

• Business-to-business technical support experience in Broadcast, Professional Video, or Live Events
• Strong knowledge of baseband and IP video technologies, formats, and workflows
• Ability to remain calm under pressure and manage complex customer issues
• Excellent problem-solving, communication, and relationship-building skills
• Ability to work in a collaborative ‘team’ environment, participating to the greater good of the company
• Valid Australian Drivers License & Passport required
• Role includes occasional domestic and international travel

For over 100 years, Panasonic as a global business has been focused on product innovation and improving people’s lives. For Panasonic Australia, our focus is to continue to build on our strong relationships with our partners and continue to strive for a better life and a better world for our customers. Our philosophy is in delivering a diverse range of solutions to homes and businesses. Our employees thrive in a fulfilling workplace with a unique culture that promotes development, sustainability, and wellbeing. 

What’s on offer:
In return for your talent and expertise, we will offer you a competitive salary package, flexible/hybrid working options, awesome company culture, working with a talented and supportive team which will allow you to grow your skills within a company that rewards performance.  

So, what are you waiting for? 

Apply here, set yourself on a path to success and achievement!